01455 272493
Overview - Workshop
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What is Included
The training workshop was delivered as a one day workshop.
Net Promotor Score (NPS)
Net Promotor Score is an industry best practice tool, that can be used to gauge the loyalty of customer relationships. A score of 50+ is deemed as excellent and a sore of 70+ is deemed as world class.
Our NPS Score is 86
The Outcome
- Establish what makes effective conversations and create a list of evidence, to measure success.
- Identify different methods of communicating & influencing for both open and hidden areas of influence.
- Adapt your natural communication style to create win/win solutions using the Assertiveness Triangle & GROW Framework.
- Apply what you’ve learnt to real work situations and identify what you can do differently to adapt your behaviour in the future.
